Remote Maintenance

The technology partner of laundry Kannegiesser can make its expert knowledge globally available via its worldwide teleservice and Big-LinX, the Remote Service Cloud from ads-tec. The criteria for the choice of the Service Cloud Big-Linx from ADS-TEC were manifold. On one side the Remote Maintenance should be flexible and location-independent without a special installation on the customer's side, on the other hand there was also a special focus on the security of the solution with the possibility of an individual consulting concerning the respective problem at each site.

The innovative teleservice of the Herbert Kannegiesser Inc. resorts to Big-LinX, the cloud based portal solution for Remote Maintenance from ADS-TEC to avoid stoppages via Remote Access and to reduce loss costs of the laundry plants, which are used mostly in hospitals and for professional cleaning of workwear.

For the secure teleservice of Kannegiesser the Industrial Router and Firewalls of the IF1000 series from ADS-TEC provide protected VPN connections to the Big-LinX portal. Customer and service technician have to authenticate their access with SmartCards – for a safe Remote Maintenance.